Frequently Asked Questions
Plumbing questions come up constantly in New Farm, from burst hoses in walk-up flats to blocked clay drains under Federation houses. New Farm Plumbing Co has collected the ones we hear most often and answered them plainly below.
If we're late, $100 comes off your bill
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
- Available 24/77 days a week, and same-day where we can
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
If your question is not here, call (07) 3067 4272 and one of our plumbers will talk it through with you. We are available 24/7, 7 days a week, with no call-out fees at any hour.
Why the Peninsula Keeps Us Busy
The answers below make more sense with a picture of the place in mind.
Old drains under old trees
The peninsula was connected to the sewer in the mid-1930s, which is why dwellings from that era still discharge through earthenware pipes nearly a hundred years old.
Mostly apartments
At the last census, 74.5 per cent of local dwellings were flats or apartments, and that shapes almost every job we do. A burst hose upstairs in a walk-up block never stays one flat's problem, because the water travels down through timber floors into the units below.
A flood line through the suburb
The ridge streets along Kent Street and its neighbours sit above the flood footprints, while the low river-end blocks have gone under repeatedly. Where your building sits on that map changes what your drains, gullies and ground-floor plumbing have been through.
Pricing and Booking Questions
What a job costs and how to lock in a time, answered first because it is what everyone asks first.
Call (07) 3067 4272How much does a plumber cost in New Farm?
You get flat-rate pricing, the figure you approve is the figure you pay, and the quote lands before any work starts, so nothing on the final bill surprises you afterwards.
Do you charge a call-out fee?
No, every job comes with no call-out fees, and there is no extra cost for nights, weekends or public holidays, so a Sunday-night call costs the same as a Tuesday-morning one.
How do I book a plumber in New Farm?
Ring (07) 3067 4272, tell us what is happening and where, and we will arrange a visit, with same-day if we can for anything that cannot wait until tomorrow.
What payment options do you accept?
You can pay with card or EFTPOS on site when the job is finished, or ask us about Fix now, pay later if you would rather spread the cost out.
Services We Get Asked About
The work itself: what we do, in which buildings, and where the responsibility lines sit.
Call (07) 3067 4272What plumbing services do you offer?
Taps, toilets, bathrooms, kitchens, hidden leaks, licensed gas work, blocked drains, CCTV drain inspections and hot water systems are all in a day's work here, from Federation houses to riverside towers.
Do you work in apartment buildings?
Yes, we work in the walk-up flat blocks and towers all over the suburb, isolating a single unit's supply where we can so neighbours keep their water while we work.
Who owns the pipes on my property?
The mains and the street sewer belong to Urban Utilities, and everything on your side of that connection point is the owner's responsibility to maintain and repair.
Can you replace a hot water system in an older flat?
Yes, the inter-war blocks typically have a separate cylinder for every unit, whether on the balcony or in the laundry, and we change a dead tank after isolating the water to just that unit.
Emergency Plumbing Questions
When water is moving or gas is in the air, these are the answers that matter.
Call (07) 3067 4272What counts as a plumbing emergency?
Water you cannot switch off, a burst pipe flooding floors, a gas smell, a sewer overflowing inside or a total hot water failure all count, and we are available 24/7 for them.
What should I do while waiting for an emergency plumber?
Turn the water off at the meter for leaks and bursts, and if you smell gas, leave the property and call from outside without flicking switches, lighting flames or starting engines.
Do blocked drains come back after clearing?
If the blockage returns, a CCTV inspection shows whether roots in the old clay drains, grease or a collapsed section is the cause, and we quote the fix from there.
How does flooding affect plumbing in New Farm?
The low streets near the river end of the peninsula went under in the 1974, 2011 and 2022 floods, so silt in gully traps and settling ground keep those drains and joints under extra stress.
Where to Read More
A few of our pages go deeper on the questions above.
- Start with emergency plumbing for what to do tonight, or drainage if the blockages keep returning.
- For hot water, our hot water pages cover repairs and full replacements.
- Everything about how we work, including our licence and guarantees, sits on the about page.
Specific jobs have their own pages too: burst pipes, blocked sewers, gas fitting and leak detection among them. If you would rather just talk it through, call (07) 3067 4272 and we will point you the right way.
