Emergency Plumbing New Farm
New Farm Plumbing Co takes emergency calls across New Farm and the river bend around it: burst pipes, overflowing toilets, cold heaters and gas leaks. We're available 24/7, 7 days a week, with no call-out fees, and every job is done by a licensed plumber.
If we're late, $100 comes off your bill
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
- Available 24/77 days a week, and same-day where we can
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
Do This First
Got a plumbing problem right now? Do this before you call:
- Water you can't turn off: turn the supply off at the water meter, then call (07) 3067 4272.
- You can smell gas: get out of the property and phone from outside. Avoid switches, sparks and naked flames.
- A minor drip or a slow drain: it can wait for a booked appointment. Call (07) 3067 4272 and we'll book you in.
- Out of hours: we're available 24/7, 7 days a week, and there's no extra cost for nights, weekends or public holidays.
Which Page Matches Your Problem
Four problems make up nearly every urgent call we take here. Pick the one that sounds like yours:
- Burst pipes: water where it shouldn't be, right now.
- Toilet overflowing: the bowl or the floor drain is spilling.
- No hot water: cold showers tonight, and a tank that may be leaking.
- Gas leaks: a smell you should never ignore or investigate yourself.
For problems that can wait until tomorrow, general plumbing covers taps, toilets, bathrooms and kitchens, and hot water covers heaters past saving.
Water Finds the Flat Below
This suburb runs on apartments. At the last census, flats and units made up 74.5 per cent of its homes, and that number decides how an emergency behaves here.
A burst flexi hose is the classic walk-up call
One hose lets go in an upper flat and pours water through the floor and ceiling plaster into the home underneath. That's why the first move is always isolating the supply at the meter.
Ground floors near the river sit low on silty deposits
Groundwater lingers under them after rain, and when the old drains struggle, the lowest gully trap in the block gives way first.
One heater per unit means a hard cutoff
When a single tank fails in an older block, that household loses hot water entirely, and a leak in a laundry cupboard can drip through the ceiling below before anyone notices.
The Four Emergency Jobs
Burst Pipes
If a flexi hose bursts upstairs in a walk-up block, our first step is isolating the meter, then we fix the failed section before water damage spreads to floors below.
Toilet Overflowing
An overflowing toilet in a block sharing one lateral is a health problem for every floor, so we stop the spill and find the root or offset that caused it.
No Hot Water
In this suburb, older flats typically have a single tank each, so when one fails the affected home has only cold water until we fix or swap it.
Gas Leaks
A gas smell is the single emergency best handled from outdoors, so get off the property, leave switches and flames alone, and phone us from the footpath for licensed gas repairs.
What Counts as an Emergency
Not every plumbing problem needs a midnight callout, and we'll always tell you honestly which side of the line yours sits on. The short version: if it's causing damage, risking health, or unsafe, it's an emergency.
Water you can't shut off
is always urgent. Turn off the meter first, then call.
Gas, always
Any suspected leak gets treated as an emergency, from outside the building.
Sewage spilling inside
the home is urgent. Contain what you can and keep people away.
No hot water alone
can often wait for morning, unless the tank is leaking, in which case it can't.
While you wait for us, three make-safe steps cover most situations: know where your water meter is, know how to turn the gas off at the meter, and know where the hot water isolation valve sits. Finding any of them at 2am beats hunting for it.
After the River Rises
The low streets at the river end of the peninsula have been swamped by each of the three modern floods the council maps, in 1974, 2011 and 2022, while the ridge along Moray Street and Bowen Terrace stayed dry through all three. After a river event, our phones run hot for weeks.
Drains full of silt come first
Flood water pushes river silt into laterals and gully traps, and the lowest units cop the backups.
Drenched appliances follow
Heaters and pipework that sat under water need checking before they're switched back on, and we do that check as part of the clean-up call.
Storm season runs November to March
That's when the ridge streets shed run-off toward the low blocks, and drains laid in the 1880s carry far more paved surface than they were ever built for.
How a Callout Runs
- 1
Call and tell us
Ring (07) 3067 4272 and tell us what's happening in New Farm. A few quick questions up front means the right parts come on the first visit.
- 2
A flat-rate quote first
You get flat-rate pricing with no hidden fees before any work starts. Approve it and we get going.
- 3
We make it safe, then fix it
The plumber isolates the water or gas, stops the active leak, and starts the repair that halts the damage spreading through the building.
- 4
Pay on the day or later
Pay by card or EFTPOS on site when the job's done, or ask us about Fix now, pay later.
Need a plumber in New Farm?
$0 call-out fees, available 24/7, and same-day where we can.
Why Choose New Farm Plumbing Co
After the immediate problem is under control, we'll tell you what caused it and what, if anything, needs a follow-up visit.
- $0
- Call-Out Fees
- 24/7
- Available, 7 Days
- 200+
- Five-Star Google Reviews
Zero Call-Out Fees, Any Time
There are no call-out fees for New Farm jobs, and no added charge for nights, weekends or public holidays.
Fix It or It's Free
Every repair sits under our Fix-It-or-It's-Free guarantee (T&Cs apply). If we're late, $100 comes off your bill.
Lifetime Labour Warranty
Each job is done by a licensed plumber under QBCC No: 15024607, and a lifetime labour warranty covers the labour.
Licensed and Insured
Licensed and insured, locally owned and operated, with flat-rate pricing.
Emergency Plumbing FAQs
Call (07) 3067 4272What should I do first if a pipe bursts in my flat?
Turn the water off at the meter, or at the isolation tap if you can reach it, then call (07) 3067 4272, because stopping the supply early keeps water out of the units below yours.
Is a gas smell something I should check myself?
No, leave the property and call for help from outside without flicking switches or lighting anything on the way out, because gas work is a licensed plumber's job, never a DIY one.
Do you charge more for emergency work at night in New Farm?
No, there's no extra cost for nights, weekends or public holidays, every callout carries no call-out fees, and the fixed quote is set before any work starts, whatever the hour.
Who looks after the sewer main outside my New Farm property?
Urban Utilities maintains the public sewer and water mains in the street, while every pipe on your side of the connection point belongs to you as the property owner to fix.
Can heavy rain cause my ground-floor drains to overflow?
Yes, a big storm can overload the peninsula's old drains so the lowest gully traps near the river give way before the street main clears, so ring us straight away.
How do I book an emergency plumber in New Farm?
Call (07) 3067 4272 as soon as trouble starts, tell us what's gone wrong and where you are, and we'll guide you through making the place safe while a licensed plumber heads your way.
Call Us for Emergency Plumbing in New FarmLet's sort it today.
Give us a ring on (07) 3067 4272 and explain the problem. We're available 24/7, every New Farm job has zero call-out fees and flat-rate pricing, and we work under QBCC No: 15024607, with same-day when we can.
Current offers:
- $80 off a tap replacement. T&Cs apply. Mention this offer when booking.
- $60 off your first service. T&Cs apply. Mention this offer when booking.
- $99 off blocked drains. T&Cs apply. Mention this offer when booking.
- $220 cashback on hot water installs. T&Cs apply. Mention this offer when booking.
To claim your $0 call-out fee, call (07) 3067 4272 today.